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Return Policy

Haircutting policy:

In view of the changes in our daily plans, we understand that you may need to cancel or reschedule your reservation with Dal Barber. We are pleased to provide you with some details about our flexibility in case it is required to provide opportunities for other clients:

Cancel appointment

  • In case of cancellation within 24 hours, the full amount will be refunded 100%.
  • If you send a prior notice to cancel the appointment within 24 hours: 50% of the total amount paid will be deducted.
  • If you send a prior notice to cancel the appointment within 3 hours before the appointment: The full amount paid will be deducted.

Reschedule the appointment

You can reschedule a previously booked appointment only once in 24 hours.

Delay in appointment

  • Please plan to arrive on time out of respect and consideration for service professionals and other customers.
  • If you are 10 minutes late for the appointment, your appointment will be shortened, taking into account other customers.
  • In the event that you are more than 10 minutes late for the appointment, it will be determined if there is enough time to partially complete the previously booked service or cancel the appointment completely by the service specialists and your chance to get a refund of the amount of the booked appointment will not be available.
  • There is no cancellation or postponement of the appointment during the seasons (Eid Al-Fitr – Eid Al-Adha – the blessed month of Ramadan). Terms and conditions apply in case of delay
  • We provide you with your own precautionary protective equipment, worth 35 riyals, to be paid before the start of the service, and you can bring it with you to the next appointments.

Online Store Policy:

Exchange and Return

For our keenness to provide the best service to our customers, All purchases made by Dall Barber are subject to exchange and refund.

The exchange process is accepted within 7 working days and the return is within 3 working days from the date you received the product from the Dal Barber store, provided that it is in its original condition and has not been used or opened from its original packaging and includes the details affixed to the (shipping envelope) and the customer will have to bear the shipping costs.

  • steps
    • You can submit your order via the official e-mail of the store [email protected] that includes the following data:
    • Subject: Replacement/Return.
    • invoice number
    • customer name
    • The name of the product to be exchanged/returned.
    • Reason for exchange/return.
    • (Bank name – IBAN number – account holder name)
  • In the event of submitting a request for return or replacement, it is required that the name of the account holder matches the name of the bill holder.
  • Products that cannot be exchanged or returned: Amarican Crew Wax – Spray
  • Products purchased with a discount cannot be returned

Shipping and delivery:

In the interest of the satisfaction of our customers, we will do our best to receive your order as soon as possible and tightly wrapped in accordance with the preventive precautions.

  • The order will be delivered to the shipping company within two working days.
  • The order is delivered within the Kingdom of Saudi Arabia in an estimated time within 3-12 working days and outside from 7-12 working days, but the order may be delayed for reasons beyond the control of the store.
  • The request to the customer may be delayed for reasons related to the customer himself, such as not being at the delivery site, or failure to respond to the call of the delivery representative, or requesting a change of delivery address, In such circumstances, neither the store nor the delivery company is responsible for the delay.
  • The store may change the shipping company chosen by the customer if the public interest requires.
  • After the order is shipped, the customer follows up the order with the shipping company to ensure it is received on time.
  • The customer has the right to receive the order from the shipping company within a maximum period of 5 days from the date of arrival of the order to his city, with the notification of the shipping company
  • In the event of a delay in receiving the order from the client, The store has the right to deduct the shipping fee from the value of the product in case of exchange or return.
  • If the order arrives damaged, the customer must inform the shipping company after receiving the order, And then inform the store directly and the actions that satisfy the customer will be taken.

paying off :

  • In our store, we guarantee you a safe shopping experience using the latest electronic protection technologies that follow the highest security standards.
  • Our preferred method of payment is secure payment via prepaid methods using a Visa credit card. MasterCard, Mada, Apple Pay.
  • When you choose any of the prepaid methods, no additional fees (such as cash on delivery fees) will be charged, which speeds up the process of shipping and delivering the order to you.
  • Credit card numbers are not stored on our systems and by you as a customer, You must protect your password and not share it with others in order to preserve your personal information and credit card details.
  • Your credit card is rejected for several reasons, including the lack of confirmation of the card’s validity (in this case, contact your bank and ask it to help you solve the problem).
  • Make sure to enter the data correctly (credit card number – the name on the credit card – the card’s security code, the three numbers on the back – the expiration date).
  • In the event of a refund, the funds will be transferred to the account from which the purchase was made within 5-20 working days.
  • If you are having difficulty paying, Do not hesitate to contact us and our service specialists will assist you.

In the event of any additional inquiries, you can contact us via the official email or contact numbers and tell us the exact description of your inquiry during working hours from Sunday to Thursday from 11 pm until 7 pm and the service specialists will help you.